Privacy Policy for Bad Command AI (Telepath)

Effective Date: February 11, 2026

1. Introduction

Bad Command AI ("Telepath", "we", "us", "our") operates the Telepath infrastructure platform. We are committed to protecting the privacy of our customers and their end-users. This Privacy Policy explains how we collect, use, and store data.

2. Information We Collect

2.1 Customer Account Data

To access Telepath, customers must provide:

• Business Name
• Service Credentials (API Keys for AI Providers)
• Billing Information

2.2 Telemetry & Traffic Data

We process voice traffic and signaling data to provide our bridging service. This includes:

• Signaling Metadata: SIP Headers, From/To tuples, Call Duration.
• Media Metrics: Jitter, Packet Loss, Latency, and Quality scores.
• Audio Streams: Real-time RTP packets bridging the Carrier and the AI Agent.

2.3 Third-Party Data Processors

To provide the Voice AI service, audio data is streamed in real-time to your configured AI Provider (e.g. OpenAI, ElevenLabs).

• No Control: Once data leaves Telepath's infrastructure, it is governed by the Privacy Policy of the destination AI Provider.
• Carrier Data: Telecommunications Carriers (e.g. Twilio) also process signaling and media data independently of Telepath.

2.4 Website Analytics

We use PostHog to analyze aggregated usage patterns on our website and dashboard. This helps us understand user behavior and improve the platform. PostHog may collect data such as IP addresses, device types, and browser information.

3. Data Retention & Storage ("The 72-Hour Rule")

Telepath is designed as an ephemeral infrastructure layer, not a long-term storage silo.

• Aggregate Telemetry: We store high-level call metrics (Duration, Cost, Quality Scores) indefinitely for your analytics and billing dashboards.
• Detailed Call Data: Raw logs and granular trace data are automatically permanently deleted after 72 hours (3 days). We do not retain detailed conversation artifacts beyond this window for debugging purposes.
• Audio Content: We process audio in RAM only. Audio streams are transcoded in real-time and are never written to disk by Telepath.

4. Subprocessors & Infrastructure

We utilize industry-standard cloud providers to host our infrastructure:

• Google Cloud Platform (GCP): Compute and Networking.
• Amazon Web Services (AWS): Ancillary services and redundancy.

5. How We Use Your Data

We use the collected data strictly to:

• Route and bridge SIP calls to your configured AI Agent.
• Provide real-time observability and "Blame Assignment" metrics on your dashboard.
• Bill for capacity usage.

We do not train models on your data. We do not listen to or transcribe your calls.

6. Access & Control

Customers may request an export of their Aggregate Telemetry at any time via the Dashboard or API.

7. Contact Us

If you have questions about this policy, please contact us at:

Bad Command AI (Telepath)
971 US HIGHWAY 202N
Suite #4610
BRANCHBURG, NJ 08876
United States