1. Introduction
Bad Command AI d/b/a Telepath ("Telepath", "we", "us", "our") operates the Telepath infrastructure platform. This policy explains how we collect, use, and store data.
Privacy Policy
Privacy Policy for Telepath
Effective Date: February 11, 2026
2. Information We Collect
2.1 Customer Account Data
- Business Name
- Service Credentials (API keys for AI providers)
- Billing Information
2.2 Telemetry & Traffic Data
- Signaling metadata (SIP headers, from/to tuples, call duration)
- Media metrics (jitter, packet loss, latency, quality scores)
- Audio streams (real-time RTP bridging between carrier and AI agent)
2.3 Third-Party Data Processors
Audio is streamed in real-time to your configured AI provider. Once data leaves Telepath infrastructure, it is governed by the destination provider policy. Carriers also process signaling/media independently.
2.4 Website Analytics
We use PostHog for aggregated website/dashboard analytics, including signals like IP, device type, and browser information.
3. Data Retention & Storage ("The 72-Hour Rule")
- Aggregate telemetry (duration, cost, quality) may be retained for analytics and billing.
- Detailed call data and granular traces are permanently deleted after 72 hours (3 days).
- Audio content is processed in memory and not written to disk by Telepath.
4. Subprocessors & Infrastructure
- Google Cloud Platform (GCP): compute and networking
- Amazon Web Services (AWS): ancillary services and redundancy
5. How We Use Your Data
- Route and bridge SIP calls to your configured AI agent
- Provide real-time observability and blame-assignment metrics
- Bill for capacity usage
We do not train models on your data. We do not listen to or transcribe your calls.
6. Access & Control
Customers may request export of aggregate telemetry via dashboard or API.
7. Contact Us
Bad Command AI (Telepath)
971 US HIGHWAY 202N
Suite #4610
BRANCHBURG, NJ 08876
United States